July 9, 2019

A couple of weeks ago I arrived at a client’s office and this normally calm, grounded CEO declared: “I really need your help with a people issue that’s bothering me.” This was quite unusual for him—he’s incredibly competent, the company…

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October 16, 2019

In April 2009, I missed a flight. It was one of those adrenaline-filled, cortisol-pumping experiences where I hadn’t given myself sufficient time to get to the airport. It led to a trifecta of emotions: Shame that I was not better prepared…

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June 1, 2019

What Is a Listening Tour? A listening tour is an extremely valuable tool for any new CEO (or any leader, for that matter). It involves meeting with a wide variety of people from many levels of your company. It helps…

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May 1, 2019

How CEOs can ask for, secure, and act on quality feedback. I often joke that my work is made possible because candor needs to be outsourced. CEOs have a problem getting a decent quantity of quality feedback. For new CEOs,…

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